Our Policies

 

Payments Accepted

We accept all major credit cards for payment, VISA, MC, AMEX, DISCOVER, and PayPal. No C.O.D’s

We will accept Money Orders mailed with all charges. You must call to get the shipping charges. We will ship on receipt of money orders.

Shipping

We ship the least expensive way using UPS Ground as our small package carrier. All bamboo under 94” in length can be shipped using UPS Ground. We must cut 8’ bamboo down to 94” to ship on UPS.  Items over this length must ship by common carrier(truck freight). The minimum charges for this service is at least $170.00 but can be as much as $220.00 depending on where we are shipping and if the destination is residential or business. Common carrier charges do not include inside deliveries, just to dock, door or curbside.  No liftgate fess are included.

How Our Bamboo Is Sold

We sell all our smaller diameters up to 1.25″ in full bales quantities. We don’t break bales smaller of diameters smaller than this for shipping. All bamboo over 1.5″ can be sold, cut if you wish and shipped by the piece. All the larger diameters cannot be shipped UPS Ground unless we cut them down to 94” or less.

Returns

We try our very best to ship you exactly what you expect. See frequently asked questions about bamboo. We only accept returns if we are at fault in shipping the wrong product. We will pay to have it shipped back or at our discretion we will allow you to keep the product and refund your invoice amount. If you order it and it’s not what you expected, then you can return it at your cost and once we receive the items back, we will refund your money for the product cost only. (You would be responsible for the shipping charges both ways.  If the order is shipped free freight there is still a shipping cost that will not be refunded. We will advise you what that will be.)  We don’t accept returns for any bamboo that has been cut or split by us.

Damaged Items

Bamboo is not likely to be damaged in transit since it is a very tough product. (cracks are the exception). But in the case of a damaged item caused by the carrier, we will upon proof of damage resend the order out to you at no extra charge. If the item is delivered by common carrier and you can see that it has damages, then you MUST sign their delivery ticket as damaged. This is our only recourse with the carriers to file a claim.

Cutting and Splitting Bamboo

We will cut any bamboo that we sell by the piece. We charge .50 per cut. We will split only Moso bamboo over 3″ in diameter. We charge $2.50 per split.

Our Inventory

It happens that at times we do run out of stock. Because this product is imported it takes a while to receive it. We will advise you at the time of order if the product is available to be shipped or out of stock.

Question? Get In Touch!

(800) 568-9087

General Contact Form

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